Refund policy

Return & Refund Policy

Thank you for shopping with Bodyshop Monkey. If for any reason you are not completely satisfied with your purchase, our Monkeys are here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

  • In the same condition in which it was received.

  • Unworn or unused, with original tags attached.

  • Returned in the original packaging.

  • Accompanied by a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact one of our Monkeys at orders@bodyshopmonkey.com

Once your request has been reviewed and approved, one of our trained Monkey will provide detailed instructions on how and where to send your item.

Please note:

  • Items returned without prior approval will not be accepted.

  • Return postage costs are the responsibility of the buyer and will not be reimbursed unless not to manufactures conditions. Or agreed prior with our head Sales Monkey.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, please sign as fault received. Or reject delivery altogether. Contact one of our warehouse Monkeys immediately at enquires@bodyshopmonkey.com So we can assess the issue and resolve it promptly. Although we take every step to ensure a banana-skin-free delivery to you, we rely upon third parties between our warehouse and your doorstep. Signing for the products as clean, makes it difficult to hold those third parties to account when making a clam, which means less peanuts for our Monkeys! 

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalised products.

  • Opened and/or used products.

  • Sale items (with stated issues or previously agreed sale terms which will be clearly stated on our invoice).

If you’re unsure about the eligibility of a specific item, feel free to reach out to our Warehouse Monkeys at enquiries@bodyshopmonkey.com


Exchanges

To exchange an item, we recommend completing the return process for your original item and placing a new order for the item you wish to receive.

EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without providing a justification. The item must meet the same return criteria outlined above.

Refunds

Once we receive and inspect your return, a fully trained Monkey will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5 business days.

Please note

  • Your bank or card issuer may take additional time to process and post the refund. 

  • If more than 10 business days have passed since your refund was approved and you have not received it, please contact our Money Monkey at accounts@bodyshopmonkey.com

Return Address

Returns must be sent to the following address:

Bodyshop Monkey Ltd.

56 Parkside